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Great concise article on conflict management with specific strategic tips. The goal is not just to resolve conflict, but rather to work through conflict toward a productive outcome.

Great article. I love the very first point - finding the common goal to concentrate on, and using your empathy to approach your adversary as you would a friend.

A great overview of Conflict Styles as well as an interpretive guide to Conflict Style Inventories such as the TKI and Kraybill (Style Matters).

Very informative article from the Harvard Business Review. Using many real life examples, this article reviews the problems and solutions to managing a multicultural team. Problems can be overt such as language and accents to something subtle such as how to deal with conflict. Four categories were identified by the researchers that could create barriers to effective teamwork. These categories are direct versus indirect communication; trouble with accents and fluency; differing attitudes toward hierarchy and authority and conflicting norms for decision making.

I think that one thing that was interesting is that it stresses being careful in how you establish groups and subgroups otherwise you may see a strengthening of differences. It is something that I see in the classroom all of the time. Kids break up based on common culture, language, or backgrounds.

Exforsys provides free online training in business skills. The module on EI has 11 units ranging from "what is EI" to "business relationship management."